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LRPT app support

Answers to the things that come up most. If yours is not here, get in touch through the contact page and we will come back to you within one working day.

I cannot sign in

Your login is the email address your coach set your account up with. If you have forgotten your password, tap "Forgot password" on the sign-in screen and you will get a reset link by email. If no email arrives within a few minutes, check your junk folder. If you are still stuck, get in touch and we will reset it for you.

My scores are empty or say "not measured"

Recovery, Sleep, Activity and Life Battery are worked out from your health data. If nothing has synced yet there is nothing to score, so the app shows you that plainly rather than inventing a number.

Go to Me, then Apple Health and WHOOP, and make sure LRPT has permission to read your data. Tap "Connect and sync" to pull it in. Tap any score to see exactly which measurements it used and how confident it is.

My steps are wrong or missing

Steps come from Apple Health and nowhere else. If your watch or phone has not synced to Apple Health yet, the app will not see them either. Open the Health app first, confirm today's step count is there, then sync again from Me, then Apple Health and WHOOP.

I use a Garmin

Garmin Connect can send your sleep, heart rate and steps to Apple Health, and the app reads them from there. In Garmin Connect go to More, then Settings, then Connected Apps, then Apple Health, and turn on what you want to share. There is no separate Garmin login needed in LRPT.

I am not getting notifications

Check that notifications are allowed for LRPT in your iPhone Settings. Inside the app, go to Me, then Reminders, to choose which days you want to be nudged and at what time. If you have planned your training week under Train, then Plan my week, your reminders follow those days automatically.

Who can see my progress photos

Only you and your coach. Photos are stored privately, are never public, and are never used for anything other than showing you your own progress. You can read the detail in our privacy notice.

How do I delete my account

In the app, go to Me and tap "Delete account". This permanently removes your profile, health data, logs, messages and photos. It cannot be undone, and you do not need to contact us to do it.

Health and safety

LRPT gives fitness and nutrition guidance, not medical advice. The AI coach can make mistakes. If you have a health condition, are pregnant, or are recovering from an injury, speak to your GP or a qualified clinician before changing how you train or eat. If you feel unwell while training, stop.

Still need help

Use the contact page and mention that it is about the app. Include your iPhone model and what you were doing when it went wrong, and it will get sorted much faster.